Cancellation/Refund Policy
You agree to be bound by the respective cancellation/refund, exchanges and return policies of DNA Sports services set out in this clause. Hence if you are not fully satisfied with your purchase, you may return it in accordance with the terms set out below.
Payments & Refunds
- DNA Sports reserves the right to cancel any booking transaction on the Site and refund to you, the price of turf booking purchased from the Site even after the relevant Booking Order is confirmed and payment has been received by us. The conditions of full refunds (including booking fee) are as such:
- Turf booked for an event.
- Duplicate Booking done due to system error.
- Please ensure that you have received a confirmation SMS from DNA SPORTS. In the unlikely event that you don’t receive the confirmation SMS, contact DNA SPORTS or its booking partners for confirmation.
- Ensure that you are present at the activity at least 15 minutes prior to the start of the activity.
- Your time slot starts from the time the activity has been booked and not when you arrive. Additional time will not be added if you arrive late.
- If you fail to turn up on time, then you lose the slot and money will not be refunded.
- Refund will be 75% if the slots are cancelled 24 hours prior to the start of the slot time. Post the 24-hour deadline, cancellation is not permitted and no refund will be done.
- DNA SPORTS is not liable for delays, postponements or cancellation due to circumstances related to or caused by circumstances beyond its control including but not limited to loss of electricity, inclement weather, fire, earthquake or flood.
- All refunds will be made to the customer wide a suitable instrument.
All Refunds will be made to your Bank A/C provided within 14 working days.